Privacy Policy

Last updated: January 2025

CashOnPhone ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website at cashonphone.com and related services. By using our platform, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Details: Name, email address, and phone number when you register or book a pickup.
  • Address Information: Pickup address provided when you schedule a device collection.
  • Device Information: Details about the device you wish to sell (make, model, condition).
  • Payment Details: Bank account or UPI details for processing payments to you. We do not store complete payment credentials.
  • Identity Documents: Government-issued ID (Aadhaar, PAN, etc.) may be required for transaction compliance under applicable law.
  • Usage Data: Pages visited, device type, browser, and IP address, used to improve our service.

2. How We Use Your Information

  • To process your device sell request and complete the transaction.
  • To contact you regarding your booking, pickup, and payment.
  • To send service-related notifications and updates.
  • To improve our platform, detect fraud, and ensure security.
  • To comply with legal and regulatory obligations applicable in India.

3. Sharing of Information

We do not sell your personal information. We may share your data with:

  • Our agents and field staff only to the extent necessary to complete your pickup and transaction.
  • Payment processors to facilitate fund transfers to you.
  • Government authorities when required by law (e.g., under the IT Act, 2000 or other applicable legislation).
  • Service providers who assist us in operating our platform under strict confidentiality obligations.

4. Cookies

We use cookies and similar technologies to remember your session and preferences, analyse how our site is used, and improve your experience. You can disable cookies through your browser settings; however, some features of our site may not function correctly without them.

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. You may request deletion of your account data by contacting us (see Section 8).

7. Your Rights

Under applicable Indian law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal obligations.
  • Withdraw consent for marketing communications at any time.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

CashOnPhone
Email: support@cashonphone.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.